At Virus Solution Provider, customer satisfaction is our priority. We strive to provide the best data recovery and related services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refund

a. Unsuccessful Data Recovery

If Virus Solution Provider is unable to recover any data from your device, you are eligible for a full refund. We do not charge for unsuccessful attempts, provided that no data was retrieved.

b. Successful Data Recovery

For cases where data recovery is successful, refunds will generally not be issued. However, we offer a special condition where if a customer requests a refund within 30 days (1 month) after a successful data recovery, we will consider the refund request. This allows customers the flexibility to review their recovered data and ensure its accuracy and completeness.

c. Cancellation Before Data Recovery

If you decide to cancel your data recovery service before the recovery process has begun, you may be eligible for a full refund. However, once the data recovery process has started, cancellation is not possible, especially after you have approved the data preview and authorized the restoration process.

2. Process for Refund Requests

a. How to Request a Refund

To request a refund, you must contact our customer support team via email or phone. Please provide your service reference number, proof of payment, and a detailed explanation of your reason for requesting a refund.

b. Review and Approval

All refund requests are subject to review by our team. Once we receive your request, we will assess the situation and notify you of our decision. If approved, the refund will be processed within 7-10 business days.

3. Conditions That May Affect Refunds

a. Non-Refundable Services

Certain services may be non-refundable. These include but are not limited to diagnostic fees, shipping costs, and any custom services that were agreed upon before the start of the recovery process.

b. Partial Data Recovery

If only partial data recovery is achieved, the refund amount will be adjusted accordingly. In such cases, the refund will be proportional to the amount of data that was successfully recovered.

4. Refund Method

Refunds will be issued using the same method as the original payment. If you paid by credit card, the refund will be credited to your card. For payments made via bank transfer, a refund will be issued to your bank account.

5. Additional Terms

a. ID Verification

To process a refund, we may require you to provide identification proof to verify your identity. This measure ensures that the refund is issued to the rightful customer and prevents fraudulent claims.

b. Data Deletion After Refund

Once a refund is issued, any recovered data stored on our servers will be permanently deleted. Virus Solution Provider will not be liable for any loss of data once the refund has been processed.

c. Timeframe for Refund Requests

If you request a refund more than 30 days after the completion of the data recovery service, the request will generally not be honored unless exceptional circumstances are demonstrated.

d. Repeat Refund Requests

We reserve the right to deny repeat refund requests from the same customer if the requests are deemed to be excessive or abusive.

6. Customer Support

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, our customer support team is here to help. You can contact us via:

• Email:
• Phone:
• Address:

Our team is committed to providing timely and efficient support to address your needs.

7. Changes to This Policy

Virus Solution Provider reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

We encourage you to review this policy periodically to stay informed of any changes.

8. Final Remarks

At Virus Solution Provider, we value our customers and aim to provide high-quality services that meet your expectations. While our refund policy is designed to protect both our customers and our business, we remain committed to resolving any issues you may encounter.

Please feel free to reach out to us if you have any concerns or questions regarding our services or this Refund Policy.

We also follow Google Privacy Policies as well in some cases. For more information visit here.